Service and support

Service and support

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Planck Order Tracking Service

1) Pre-sales customized services

※ customize specific product upon special requirements. 
※ engineers will visit the user’s factory to offer on-site service

2) Exclusive service

3) Long-term maintenance agreement

We will provide every user a customized maintenance program to protect the user's production efficiency, while the user of each equipment ordered from us will have the Planck maintenance certificates and a service record label.
For any emergency or accidental damaging situation, customers will receive timely technical support.

Your benefits:
Your machines from Planck will be guaranteed an appropriate and effective use.

4) long-term maintenance agreement

※ exclusive engineer offers equipment on-site operation service;
※ reduce the potential losses caused by the equipment break-down period;
※ the validity of maintenance contract can be flexible.

Aim of us and our users:
To ensure that the machine will run efficiently with our regular and professional low cost maintenance. 

5) Planck spare parts support

Planck spare parts inventory:
※ From the safety and reliability reasons, we offer our customers original spare parts;
※ Stocked spare parts available.
※ Quality guaranteed

6) Emergency support contacts:

Tel: +86-20-82000401
Fax: +86-20-82000109
Company website:

Wechat public platform: online technical support 

7) Technology Assessment

Technology Assessment – health check-up for your equipment

Your benefits:
※ professional analysis is given based on a reasonable assessment of the customer's equipment using status.
※ assessment reports provided, including technical advice and the potential equipment problems.
※ experts consultation, to provide solution for improvement.

8) Professional and technical training

Professional training for improving the skill of the operator of the equipment.
2 options for the training:
1. Customer on-site training
2. Training in Planck

9) Remote technical support

10) Preventive Maintenance

  • Training Scheme 
  • Hotline
  • Remote technical service
  • Engineer specially to VIP customers  
  • Regular visits and information exchanges
  • Free device detection and evaluation 
  • Customized long-term service contracts

Preventive Maintenance:

※ maximize production efficiency
※ minimize technical risk

Concern about customer’s needs

Planck team sincerely serves for every customer